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The Overseas Students Ombudsman


The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia.

If you wish to make a complaint about a private education and training institution please visit: www.oso.gov.au

The Ombudsman also:
  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.



Feedback on TASC processes including audits


We invite you to provide any feedback or comments using our online form: Comments Form

Complaints and appeals


Complaints about TASC services and/or processes can be made by writing to us at:



All complaints will be investigated and you will be informed of the outcomes of those investigations.

If you wish to appeal a decision of the Executive Officer, under the provisions of the Tasmanian Qualifications Act 2003 an education provider aggrieved by the refusal of the Executive Officer to grant:
  1. registration of the education provider or

  2. registration of an education service (course)
may apply to the Magistrates Court (Administrative Appeals Division) for a review of that refusal.



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