Tasmanian Qualifications Authority

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How do I complain if I have concerns about an education or training provider?

If your concern is about a particular provider, contact that provider. All education and training organisations have complaints or feedback processes that help them gather comments from clients and the public. They value this feedback as a source of continuous improvement.
You can expect that in dealing with your complaint, the provider will:

listen to your complaint seriously
investigate the matter
make an informed decision
let you know of that decision (if you provided your contact details and indicated that you would like a response).

Remember that even when your concern is given due consideration, the outcome you would like is not always possible. Sometimes actions cannot be undone, there are competing expectations, or resources do not allow the changes you might like.

If your concern is about education and training providers registered by the Tasmanian Qualifications Authority:

registered non-government schools
senior secondary education providers
registered training organisations
providers of education and training to international students here in Tasmania
non-university higher education providers in Tasmania and you have NOT had your complaint dealt with satisfactorily (that is, the process was inadequate)

you can contact us at the Tasmanian Qualifications Authority by using our comments form or by sending an email to reception@tqa.tas.gov.au

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