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Complaints guidelines


If you believe a TASC process has been carried out incorrectly, you should follow these steps:
  1. Try to clear the matter up informally by lodging a written query through the TASC website.

  2. If you wish to seek a formal review of the results of Step 1, you must do this in writing to:

    The Executive Officer
    Office of Tasmanian Assessment, Standards and Certification
    GPO Box 333
    HOBART TAS 7001

    execofficer@tasc.tas.gov.au

Under this process, you are seeking a review of the application of TASC policies and procedures. Simply being unhappy with an outcome (eg your assessment results) does not necessarily indicate a problem with the process. An appeal to the Executive Officer under step 2 (above) will not necessarily result in a change of outcome (eg change of grade).

This is our formal process. At each step you must tell us your issue in writing as set out above. Please do not telephone, email TASC staff directly or use other informal communication methods for this process.
When you write to us please provide clear details of the issue.

TASC may dismiss your request for review if it lacks substance, or is frivolous, vexatious or unresolvable. The decision of the TASC Executive Officer is final. If you wish to seek an external review of a decision under this process, you may apply to the Magistrates Court (Administrative Appeals Division) under section 60(i) of the Office of Tasmanian Assessment, Standards and Certification Act 2003

Special note for parents: We are unable to share a student's personal information (including assessment results) with anybody without the student's informed consent. If you wish to discuss your student child's personal information or case with us, they will need to provide us with their written permission.
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