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Client Service Standards

    Office hours

    The office is open from 9:00 am to 5:00 pm week days, except public holidays.

    Interaction with clients

    All clients are entitled to courteous treatment. We will be fair, polite, helpful and professional in our dealings with you.

    If the particular person with whom you are dealing cannot meet your needs, you will be given the opportunity of talking to a senior manager.

    Formal correspondence

    You may formally correspond with us by letter or email. Formal correspondence is that which seeks an official action or response from us. We will record such correspondence so that its receipt and our response can be tracked.

    You will receive either a full response or acknowledgement of your correspondence within 10 working days. We will ensure that all correspondence from us includes a contact name and telephone number.

    If you send an email to a particular individual and do not get a response for some time, that person may be out of the office. To ensure a prompt response to your enquiry, you may use the general TASC email address of enquiries@tasc.tas.gov.au

    Informal correspondence

    Informal correspondence is that which does not require an official action from us. It will often tell us about something or ask us for an informal indication of our views. It will most often be an email. We will provide a full response (if one is required) within 2 working days. If we cannot fully answer your query in that time, we will give you an interim response.

    Telephone calls

    Telephone calls to TASC's general phone number are directed to a voice message that explains how to lodge enquiries.

    Enquiries about results must be lodged at www.tasc.tas.gov.au/3439 using the client's TASC ID code. All other enquiries can be submitted in an email to enquiries@tasc.tas.gov.au. Alternatively, clients can leave a voice message outlining their enquiry.

    Confidentiality and privacy

    We will respect your privacy and comply with the principles for protection of personal information set by Tasmanian law.

    We will provide you with access to your personal information. We will keep information we hold about you accurate and up-to-date.

    Accuracy of information provided


    The information that we provide to you by telephone, in person, on the web or by correspondence, will be the most accurate and up-to-date information that we have.

    Complaints

    For information on our complaints and review process visit http://www.tasc.tas.gov.au/2247.

    Feedback to us

    We welcome feedback from you on the services we provide. You can contact us by emailing us at enquiries@tasc.tas.gov.au or by completing the feedback form on the web at http://www.tasc.tas.gov.au/1560.

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